Privacy Policy

Welcome to MUSE PORTAL LIMITED. We value your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you use our apps and services.

1. Information We Collect

We may collect personal information such as your name, email address, and usage data to provide and improve our services. This includes technical data like IP addresses and device information.

2. How We Use Your Data

• To provide and maintain our Service.

• To notify you about changes to our Service.

• To provide customer support.

• To monitor the usage of the Service for performance improvement.

3. Data Storage and Transfer

As a UK-registered company, your data is processed in accordance with UK GDPR. Your information may be stored on secure cloud servers (e.g., AWS or Google Cloud) which may be located outside your country of residence.

4. Data Retention & Deletion

We retain your personal data only for as long as necessary to provide our services. You have the right to request the deletion of your personal data at any time:

• How to Request: Please send an email to support@museportal.uk with the subject "Request for Data Deletion".

• Process: Upon receiving your request and verifying your identity, we will permanently delete your name, email address, and all submitted content from our servers (including our Strapi backend) within 30 days.

• Exceptions: Certain data (such as transaction records or information required to comply with legal obligations) may be retained for a specific period as required by UK law.

5. Cookies

We use cookies to track activity on our Service and hold certain information to enhance user experience.